Yet our virtual and hybrid experiences can be quite the opposite. In addition, those in-person training sessions afforded compliance leaders a chance to mingle with their commercial peers and deepen bonds and relationships with the workforce. When we are together for training, we are active participants-engaging in the content, asking questions, and using breaks and meals to continue the conversation. But as a plethora of research demonstrates, it’s not that simple. Looking back to the spring and summer of 2020, much of the thinking was that a relatively linear transition from in-person interactions to digital platforms would be satisfactory, even if not optimal.

What initially caught my attention about “Can You Hear Me?” is that while it was published in 2018, it is a valuable resource in how to transition in-person ethics and compliance training to our current virtual and hybrid environment.

May 16: Compliance guide to carbon measurement.

May 9: Strengthening business continuity.

Whether you're an entrepreneur, an independent professional, or a manager in an organization that has more than one office or customers who aren't nearby, Can You Hear Me? is your essential communications manual for twenty-first-century work. He guides us through this important process, providing rules for virtual feedback, an empathy assessment and virtual temperature check, tips for creating trust in a virtual context, and advice for specific digital channels such as email and text, the conference call, Skype, and more. Morgan argues that while virtual communication will never be as rich or intuitive as a face-to-face meeting, recent research suggests that we need to learn is to consciously deliver a whole set of cues, both verbal and nonverbal, that we used to deliver unconsciously in the pre-virtual era. How can we fix this? In this powerful, practical book, communication expert Nick Morgan outlines five big problems with communication in the virtual world-lack of feedback, lack of empathy, lack of control, lack of emotion, and lack of connection and commitment-and shows how to overcome them as we shift to working remotely more and more.

We've all felt disconnected in a video conference, frustrated that we're not getting through on the phone, upset when our email is badly misinterpreted, or anxious that we're being misunderstood. But we're often reminded that the quality of human connection we experience in many forms of virtual communication is awful. A Washington Post Bestseller Your manual for remote and virtual work Communicating virtually is cool, useful, and now even more ubiquitous and necessary than ever.

Can You Hear Me? by Nick Morgan